Small Bytes - Big Impact Collection TM
Standard of the Day
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What's included?
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30 Micro-Lesson of 2-5 minutes each
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1. Greeting of guests2. Clean and tidy appearance3. Accurate and clear information4. Privacy and confidentiality5. Attentiveness and responsiveness6. Etiquette and manners7. Safety and hygiene protocol8. Dress code policies9. Positive and friendly attitude10. Effective internal communication11. Complaints handling12. Punctuality and reliability13. Product knowledge14. Prioritize guest satisfaction15. Handling challenging situations16. Collaboration with colleagues17. Ethical behavior and honesty18. Guest with special needs19. Cash transactions20. Entering and leaving guest rooms21. Company policies and procedures22. Flexibility23. Organized work areas24. Local attractions and services25. Problem-solving skills26. Industry trends and changes27. Cultural diversity and sensitivity28. Phone etiquette29. Handling guest belongings30. Safety and security of guests
One Standard per Day
For individuals:
Begin each day with the day's standard and apply these hospitality practices right away at your workplace. Select the day of the month and familiarize yourself with the standard designated for that day.
For team leaders:
Watch the video with your team during your daily briefings, and then discuss how this topic applies to your specific department and company.
Begin each day with the day's standard and apply these hospitality practices right away at your workplace. Select the day of the month and familiarize yourself with the standard designated for that day.
For team leaders:
Watch the video with your team during your daily briefings, and then discuss how this topic applies to your specific department and company.
Small Bytes - Big Impact TM Collection
Our Small Bytes - Big Impact Collection emphasizes microlearning, ensuring each lesson is concise, impactful and engaging.