Small Bytes - Big Impact Collection TM

Standard of the Day
Write your awesome label here.

What's included?

  • 30 Micro-Lesson of 2-5 minutes each
  • 1. Greeting of guests
    2. Clean and tidy appearance
    3. Accurate and clear information
    4. Privacy and confidentiality
    5. Attentiveness and responsiveness
    6. Etiquette and manners
    7. Safety and hygiene protocol
    8. Dress code policies
    9. Positive and friendly attitude
    10. Effective internal communication
    11. Complaints handling
    12. Punctuality and reliability
    13. Product knowledge
    14. Prioritize guest satisfaction
    15. Handling challenging situations
    16. Collaboration with colleagues
    17. Ethical behavior and honesty
    18. Guest with special needs
    19. Cash transactions
    20. Entering and leaving guest rooms
    21. Company policies and procedures
    22. Flexibility
    23. Organized work areas
    24. Local attractions and services
    25. Problem-solving skills
    26. Industry trends and changes
    27. Cultural diversity and sensitivity
    28. Phone etiquette
    29. Handling guest belongings
    30. Safety and security of guests

One Standard per Day

For individuals:
Begin each day with the day's standard and apply these hospitality practices right away at your workplace. Select the day of the month and familiarize yourself with the standard designated for that day.

For team leaders:

Watch the video with your team during your daily briefings, and then discuss how this topic applies to your specific department and company.

Small Bytes - Big Impact TM Collection


Our Small Bytes - Big Impact Collection emphasizes microlearning, ensuring each lesson is concise, impactful and engaging.
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